FAQ Account-related How can family and friends access the camera? Can one camera be added to two accounts? Can an account be logged in on multiple phones at the same time? What should I do if the email or phone number used to register the account is no longer in use? I forgot my account login password. Video viewing Can I watch videos in the app when my phone is not connected to Wi-Fi? There is a black spot in my video that I cannot remove. If the camera is installed upside down, how can you rotate the video? Why can’t I see my camera video in the app? Why can’t the camera hear the sound coming from the phone? Detection notification Why can’t the camera detect moving objects? Why can’t I receive alerts on my phone? How do I adjust the alarm frequency to avoid false alarms? Battery Battery Camera Usage Safety Guide How can I extend the battery life of my camera? Why does the camera battery drain so quickly? How to charge a battery? Night vision What should I do if the quality of the night vision image deteriorates? What should I do if the night vision display is bright white? Why are night vision images so dark? Cloud storage How can I delete cloud recordings that I don’t want? How can I view cloud recordings if my device is stolen or offline? I have already subscribed to the cloud plan, but I cannot see any recorded videos. Why is that? SD card recording What should I do if the SD card is not recognized? How to delete videos saved on the memory card?v Share with others How to remove sharing? I am unable to share the camera with others.