FAQAccount-relatedHow can family and friends access the camera?Can one camera be added to two accounts?Can an account be logged in on multiple phones at the same time?What should I do if the email or phone number used to register the account is no longer in use?I forgot my account login password.Video viewingCan I watch videos in the app when my phone is not connected to Wi-Fi?There is a black spot in my video that I cannot remove.If the camera is installed upside down, how can you rotate the video?Why can’t I see my camera video in the app?Why can’t the camera hear the sound coming from the phone?Detection notificationWhy can’t the camera detect moving objects?Why can’t I receive alerts on my phone?How do I adjust the alarm frequency to avoid false alarms?BatteryBattery Camera Usage Safety GuideHow can I extend the battery life of my camera?Why does the camera battery drain so quickly?How to charge a battery?Night visionWhat should I do if the quality of the night vision image deteriorates?What should I do if the night vision display is bright white?Why are night vision images so dark?Cloud storageHow can I delete cloud recordings that I don’t want?How can I view cloud recordings if my device is stolen or offline?I have already subscribed to the cloud plan, but I cannot see any recorded videos. Why is that?SD card recordingWhat should I do if the SD card is not recognized?How to delete videos saved on the memory card?vShare with othersHow to remove sharing?I am unable to share the camera with others.