I have already subscribed to the cloud plan, but I cannot see any recorded videos. Why is that?

Log in to the app > Click on “My” > Cloud Service > Make sure your camera is added to the “Camera List.” If your camera is not in the camera list, click “Edit” and then add your camera.

Please go to Camera Settings > Detection Settings > Make sure “Motion Detection” is enabled.

Please go to Camera Settings > Click on “Cloud” > Turn on the “Upload Video to Cloud” option.

If you still cannot see the cloud recordings, it is recommended to restart your router or press the sync button at the bottom of the camera, and then reconnect the camera.
If these methods do not work, please provide feedback to us.