Shared Users get “not authorized” error when trying to watch recorded video

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scotthallock
scotthallock
Dic 22, 2020 04:00 PM 1 Answers General
Member Since Dec 2020
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How do I allow the shared users on my account to see recorded video? They can see the live cameras no problem. But when they try to back up the video timeline to watch something on the cloud or SD card, they get a "not authorized" error. How do I get them authorized?

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scotthallock
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Shared Users get "not authorized" error when trying to watch recorded video 3
Anonymous
Mag 23, 2021
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Bump – I am having the same issue  and am wondering if you found the solution. 

cameramonkey
cameramonkey
- Oct 25, 2021 06:06 PM
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I’m having the same problem too I get this error message. However, Husband is main user but he can’t look back on previous footage either. not a lot of use if Im trying to see what’s been happening in the garden overnight

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