Q: Any WiFi connection tips?

A: Camera can only support 2.4G frequency signal,and 802.11b/g/n
WiFi network.
1.The connected WiFi password should be less than 16 characters,
and can not contain the special characters, such as: @¥!ect
(suggest to revise the password which only contains letters and
2.Please upgrade to the latest version APP

Q: No vision at nighttime?

A: 1.Check if the IR function is enabled.
2.Check if the IR LED is turned on.
3.Restore camera back to factory default setting, and then check
the visual effect.
4.Try to upgrade the camera by the latest firmware.

Q: How to do if camera picture is blurred?

A: 1.Enter video interface, adjust the picture quality to the HD mode.
2.Clean the camera lens with a cotton swab


  1. Bill lindsay

    Cannot use camera due to wifi speed
    PlEase refund my charge

  2. Kelly Smith

    Would it be possible for you to email me the website to be able to access my camera stream via my desktop.

  3. Kimberly Poff

    I am receiving alerts for my camera but I can not view them. It keeps telling “connecting”.

  4. Roger Edwards

    Can I store the videos on my PC when in PC mode. Model PD203B-Y1

  5. Patrick Canady

    I just changed routers. What’s the best way to reset all my cameras (I have four). Do I unplug and reconnect each one to connect to the new router? I didn’t see in the iOS app anyway to change to router name and password. Thank you.

    • admin


      The new router wifi name is the same as the password, so you don’t have to change it.
      The wifi name and password are different. You need to reset the camera and add it again.

  6. Jeanne Smith

    When I bought this camera, I thought I could use it for recording on the memory card without using a wifi. Can this be done? & if so, How do I activate just the camera to use it like this?

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